Multi-tenancy LMS Development

Platform

Web Development

Industry

HR Consultancy

Duration

08 Months

Development Process

Agile

Team Size

05

Objectives

This case study details the development of a multi-tenancy Learning Management System (LMS) for Pensions Monitor, a new project by Microrage solutions. The goal was to create a robust and automated coursework extension to their official website, designed to meet their specific use cases and business needs.

Solution

Microrage solutions developed a multi-tenancy LMS specifically tailored for Pensions Monitor. The solution was built to provide a streamlined, self-service experience for the end-user (the HR officer) and an efficient, automated process for the client.

The HR officer's journey was designed to be fully self-service:

  • An HR officer visits the Pensions Monitor site and purchases a course for a specific number of participants using the Stripe-integrated e-commerce functionality.
  • Upon purchase, they receive a unique link to a new "courses" area.
  • They can then upload a list of employee emails (up to the purchased participant limit), which automatically sends out course invitations.
  • After employees complete the course and pass the final quiz, the HR officer can access a dashboard to view the completion status of their team.
The courses themselves were structured to be engaging and concise, consisting of 1-5 short video modules, culminating in a quiz. A key feature of the system is its ability to automatically generate a "completion certificate" for employees who successfully pass the quiz. The LMS was also designed to support a tiered pricing structure, offering different rates for participant groups of 1-4, 5-14, 15-49, and 50+ employees.

The technical realization involved a close collaboration with the team managing the WordPress site, ensuring a cohesive integration. The code for the project was also published on GitHub to facilitate transparency and collaboration.

Results

The multi-tenancy LMS successfully provides Pensions Monitor with a new, fully automated revenue stream. The self-service model minimizes administrative overhead, allowing the company to scale its course offerings without a proportional increase in staff. The tiered pricing structure makes the courses accessible to businesses of all sizes, while the seamless integration with the existing WordPress and Stripe platforms ensures a consistent user experience. This project serves as a strong reference for building specialized, scalable, and automated digital extensions for existing platforms.

Conclusion

The development of the multi-tenancy LMS for Pensions Monitor is a prime example of building a bespoke digital solution to meet a client's specific operational needs. By creating a platform that is both user-friendly and fully automated, the project addressed the core challenges of scalability and administrative efficiency. The project demonstrates Microrage solutions' ability to deliver complex, integrated systems that not only solve a problem but also create new business opportunities for their clients.

Results

The website revamp successfully achieved its primary objectives. The new platform effectively highlights Travel & Transform's specialized services, from hair transplants to various dental treatments. The booking form's photo upload feature significantly improved the quality of initial inquiries, allowing support staff to provide more informed and personalized responses. The integration with Zoho CRM streamlined the internal processes, leading to a more organized and efficient management of bookings and customer relationships. The project resulted in a robust digital space that not only supports the brand's services but also acts as a powerful marketing tool.

Multi-Role Dashboards

  • Clients, agents, suppliers, and super administrators each access tailored interfaces.
  • Real-time booking statuses, resource availability, and financial reports ensure transparency.
  • Role-based controls minimize training overhead and accelerate adoption.

AI-Driven Itinerary Planning

  • A machine-learning engine generates personalized travel proposals by analyzing past preferences, destination data, and current constraints.
  • Travel advisors approve or tweak recommendations within seconds, reducing planning time by up to 50%.

Service Provider Management

  • Vendors configure fleets, personnel shifts, dynamic pricing, and commission structures.
  • Automated payouts and balance tracking simplify financial workflows for staff and operators.

Agent, Supplier & CRM Tools

  • Commission tracking dashboards highlight revenue contributions by partner and region.
  • Built-in email and SMS campaigns support targeted customer retention initiatives.
  • Integrated CRM records ensure every client interaction is logged and actionable.

Technical Stack and Integrations

UPGRADE VIP was built with stability, performance, and flexibility in mind:

  • Backend: PHP MySQL
  • Frontend: React Native Vue.js
  • Payment Providers: PayPal Stripe WorldPay Braintree
  • Auxiliary Services: Twilio Mandrill FlightAware Zoho
  • Features: Multi-currency Multilingual support Secure transaction

Outcomes

Metric Value
Geographic Coverage 165 cities, 230 airports, 59 countries
Itinerary Planning Time Reduction 50% faster approval cycles
Automated Inquiry Resolution 80% via conversational AI
Agent Adoption Rate 95% within first month of rollout
Supplier Payout Accuracy 99.8% error-free transactions
Platform Uptime 99.9% in first 12 months

Key results include a 40% increase in booking throughput for travel agencies and a 25% boost in supplier revenue by optimizing asset utilization.